IndiaConnect Services - Marketing and Call Center, BPO and Mobile Application Development
Marketing and Call Center
Our partner specializes in outsourcing of Call and Contact Center for Customer Care, Tech Support, Sales and Order Management, Refunds, Lead Verification, Collections etc. Their ISO certified delivery centers in India, USA, and Europe are committed to the highest quality while offering these at very affordable pricing. They provide an all inclusive pricing model that can save you 30-60% while offering you a very high quality and tools including free Interactive Voice Response, Escalation Supervisor, QA, and BI reporting.
Multilingual agents handle 24x7x365 operation and speak English, French, German, Spanish and many other languages in various channels including Live Person, Voice, Live Chat, E-Mail, and Toll free Interactive Voice Response.
Our partners are an ISO 9001:2000 certified company and are recommended for ISO:27001 certification for Information Security. Their employees go through a mandatory 40 hours a year training and they hire non billable Quality Assurance staff for random QA checks for continuous monitoring.
With 10+ years experience, they are a very large player in the contact center, customer care and BPO space and serve customers of all sizes including Fortune 500 companies like Mobile Carriers, Content Providers, Entertainment & TV Sales, Social Networks, Financial & Healthcare Institutions etc. and many small businesses. For us no project is too small.
Business Process Outsourcing (BPO)
Our partners can provide you support for all of your back-office functions, including:
- Data Entry, Analysis and Data Autopsy
- Back-Office human intensive work - Knowledge Process Outsourcing (KPO)
- Financial Analysis and Accounting
- Form Completion, XML Tagging
- Competitor Analysis, Billing and Collections
- Creating Business Intelligence Reports based on your Data Stores
- Document Scanning & Conversion (convert paper to electronic records)
- Medical Billing for Hospitals and Healthcare Industry
Unlike other providers, our partners provide FREE Escalation Supervisors, QA & Customized BI Reporting.We hire an extra 10% staff strength just for QA and risk mitigation that is NOT billed to client. They are ISO-certified, offering you top quality at very affordable pricing. You can expect to save from 30-60%.
Mobile and Wireless Application Development
Our partner company is a leader in outsourcing of Wireless Application Software Development. Their global certified delivery centers are committed to a very high quality at very affordable pricing. They provide flat rate, all-inclusive low pricing model that can save you 30-60%. With over 10 years of experience, they are serving clients of various sizes in many industries, including Fortune 500 companies. You can be assured of fast and affordable customized development. Competent engineering personnel from our partners can work directly with you on your project part-time or full-time, based on your requirements.
The highlights of their services are:
- CUSTOM DEVELOPMENT for App Stores & ODP for iPhone, Blackberry, J2ME, Nokia, Google Android & Windows Mobile - with Gesture Support, Location Based, Ringtone Content, Graphics, Animation, Media Streaming
- AFFORDABLE & HIGH QUALITY - Save 30-60%. All inclusive pricing model includes QA & Certification
- ENTERPRISE Application Development - SMS, MMS, WAP Gateways, Integration with 3rd party backend APIs, ON Device Portals ODP, 3G Location Based Services, Widgets and Web 2.0 Portals, Billing Solutions
- QUICK & SEAMLESS - Go live within weeks! Our partners take care of everything from start to finish and guarantee a hassle free experience
Trusted One-Stop Solution
You have heard that India can offer many productive, cost-saving solutions for your business but you do not know where to start. We can help. Let us help you navigate the complexities of doing business with India by helping you find the right solution for your needs. You too can start leveraging India's talent, marketplace, and lower costs to your advantage. Contact us today with your needs and requirements.